Help
Frequently asked questions
General
How do I delete my account?▾
Use the Contact support page to request account deletion. Include your account email; the support team will explain the next steps.
For tenants
How do I apply for a property?▾
Open the listing from Properties and use "Apply for this property". You can attach income details and a message to the landlord.
When can I write a review?▾
Once a tenancy is confirmed you can submit a review from Ratings & Reviews. Reviews are moderated before they go live.
For landlords
How do I create a property listing?▾
Go to Properties and click "Add Property". Follow the step-by-step wizard to add details, photos, and rental terms, then publish.
How long does identity verification take?▾
Most identity verifications complete within 1-2 business days once all required documents are submitted.
Can I edit a published listing?▾
Yes — open the listing from Properties and use the Edit option to update details, photos, or rental terms at any time.
What payment methods are supported for rent?▾
Rent collection is not available in this release. Arrange payments directly with your tenant; TenantVoice does not collect rent.
How do I contact my tenant directly?▾
Use the Messages section to start or continue a conversation with any tenant.
For service providers
When do I get paid?▾
Payments and payouts are simulated in this capstone release; no money is transferred. Finances shows the demonstration ledger for completed bookings.